Terms of Service
1. Who we are, and your agreement
Neurodivergent Vitals (the “Service”, available at neurodivergentvitals.com and any related apps) is operated by InBoundAI365, LLC (“InBoundAI365”, “we”, “us”). These Terms of Service (“Terms”) are a binding agreement between you and InBoundAI365. By creating an account, making a purchase, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
You must be at least 16 years old to use the Service. If you are under 18, you confirm that a parent or legal guardian has reviewed these Terms and agrees to them on your behalf. The Service is not directed at children under 13.
2. What Neurodivergent Vitals is — and is not
An educational product. The Service teaches and drills medical knowledge for learners preparing for EMS and nursing coursework and examinations. It is study material.
Not medical advice, and not for emergencies. Nothing in the Service is medical advice, diagnosis, or treatment, and nothing in it creates a clinician–patient relationship. Never rely on the Service in an actual emergency — call your local emergency number (911 in the United States). Practice only within your training, your certification, your employer's or agency's protocols, and the direction of your medical director. Protocols vary by state, region, and agency; where the Service and your protocol differ, your protocol governs.
Not an accredited program, and not a certification. The Service does not replace an accredited EMS or nursing education program, clinical or field experience, or hands-on skills instruction, and it does not confer any certification, license, continuing-education credit, or eligibility to sit any examination. Completion of any lesson, drill, or “Understood” status inside the Service is a measure produced by our software for your study; it is not an academic credential.
Not affiliated with the National Registry or any board. NREMT®, National Registry of Emergency Medical Technicians®, NCLEX®, and other examination and organization names are trademarks of their respective owners. InBoundAI365 is not affiliated with, endorsed by, or sponsored by any of them. We do not have access to, and do not reproduce, any actual examination items.
Accuracy. We work hard to keep content current with published standards and guidelines, and we correct errors when we find them or you report them (hello@neurodivergentvitals.com). Medicine changes and errors happen; we do not warrant that any content is complete, current, or error-free, and you use it at your own judgment.
3. Accounts
Some features require an account. Sign-in is provided through our identity provider (Clerk). You agree to give accurate information, keep your credentials confidential, and tell us promptly at hello@neurodivergentvitals.com if you suspect unauthorized use. You are responsible for activity under your account. An account is for one person. Sharing an account or its access with others is a breach of these Terms.
4. Free tier, paid tracks, and “lifetime”
Free tier. Life-Saving Basics and any content we mark as free may be used without payment, subject to these Terms. We may change what is included in the free tier at any time.
Paid tracks. Access to a paid track (for example, the EMT track) is granted to your account when payment is received or a valid promotional code is redeemed. Access is personal, non-transferable, and tied to your account.
“Lifetime” access means access to that track for as long as InBoundAI365 offers the track as part of the Service, including updates we make to it. It is the lifetime of the product, not of the purchaser, and it is not a guarantee that the Service will exist forever. If we discontinue a track you have purchased, we will give at least 90 days' notice by email and make your progress available to you during that period.
5. Prices, payment, and the 3-payment plan
Prices are shown in U.S. dollars on the Service and may change; a change never affects a purchase you already made. Applicable taxes may be added at checkout. Payments are processed by Stripe; we never see or store your full card number.
Pay once. A single payment grants the track immediately. Buy-now-pay-later options offered at checkout (such as Klarna, Affirm, or Afterpay) are separate agreements between you and that provider; their terms, fees, and credit decisions are theirs, not ours.
3-payment plan. Where offered, you may split a track's price into three equal monthly charges. By choosing it you expressly authorize us, through Stripe, to charge your payment method the first installment today and one installment on each of the next two monthly anniversaries of that date, in the amounts shown at checkout, until three payments have been made. Access begins with the first payment. If an installment fails, Stripe will retry it and we may pause your access until it succeeds; you can update your card from your account at any time. You may stop the plan before it is complete by emailing us; installments already paid are not refunded except as described in Section 6, and your access to the track ends when the plan stops. When all three payments are made, the plan ends automatically and your access becomes lifetime access under Section 4. The plan is not a subscription — nothing renews after the third payment.
Promotional codes are single-use unless stated otherwise, non-transferable, have no cash value, may be limited in number or time, and may be withdrawn if we find they were obtained or used fraudulently.
6. Refunds, cancellations, and chargebacks
Seven-day refund. If you are unhappy with a track for any reason, email hello@neurodivergentvitals.com within 7 days of your first purchase of that track and we will refund it in full — no questions, no forms. This applies to a single payment and to the first installment of a 3-payment plan (which also cancels the plan). The refund window is per track and applies once per account.
After seven days, a single payment is final, and installments already paid on a 3-payment plan are not refundable. You may stop a 3-payment plan at any time (Section 5). Promotional or complimentary access carries no refund because nothing was paid.
Chargebacks. Please contact us before disputing a charge with your bank — we resolve refund questions quickly and in your favor whenever these Terms allow. A payment dispute filed after we have offered or issued a refund, or for a purchase used in breach of these Terms, may result in suspension of the account and recovery of amounts owed as permitted by law.
7. Guarantees
Passing an examination depends on many things outside our control. We make no guarantee that you will pass any examination, complete any program, or obtain any certification or employment, and no statement in the Service, in our marketing, or from our staff should be read as one — unless we publish a specific, written guarantee on our pricing page with its own conditions, in which case that guarantee applies exactly as written.
8. Your license and acceptable use
Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service and its content for your own individual study. You may not, and may not help anyone else to:
- share your account or access with any other person, or resell, rent, or sublicense access;
- copy, download in bulk, scrape, crawl, record, screenshot en masse, or otherwise extract content, questions, explanations, images, audio, or data from the Service, whether manually or with software;
- use any content from the Service to train, fine-tune, evaluate, or prompt a machine-learning or artificial-intelligence system, or include it in any dataset;
- republish, redistribute, or create derivative works from our content, including as “study guides”, videos, or question banks;
- reverse engineer, decompile, or attempt to access source code, non-public APIs, or other users' data, or bypass any access control or paywall;
- use the Service to cheat on, or reproduce any part of, an actual examination, or to violate any examination organization's rules;
- upload or transmit malicious code, or interfere with the operation or security of the Service;
- use the Service in violation of any law or these Terms.
We may use technical measures to detect and prevent abuse, including automated or unusual access patterns.
9. Our content and your feedback
The Service and everything in it — text, questions, explanations, scenarios, audio, code, design, and trademarks including “Neurodivergent Vitals” and “Different rhythm. Still perfusing.” — are owned by InBoundAI365 or its licensors and are protected by copyright, trademark, and other laws. Some illustrations are used under open licenses (for example Creative Commons); their attribution and license terms are noted where they appear and continue to apply to those images. Except for the license in Section 8, no rights are granted to you.
If you send us feedback, suggestions, or error reports, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you. We love error reports.
Copyright complaints. If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. §512(c)(3) to our designated agent at hello@neurodivergentvitals.com (subject line “DMCA”). We respond to valid notices and may terminate repeat infringers.
10. Your learning data
The Service stores your progress — lessons completed, drill answers, mastery status, lesson position, recall scheduling — on your device and, when you are signed in, on our servers so it follows you across devices. This data exists to run the Service for you. We may use it in aggregated or de-identified form to improve the Service and to publish statistics that do not identify you. See the Privacy Policy for details and your rights, including deletion.
11. Third-party services
We rely on third parties to run the Service, including Clerk (sign-in), Stripe (payments), Cloudflare (hosting, storage, and delivery), Resend (email), and buy-now-pay-later providers you may choose at checkout. Your use of those services is subject to their own terms and privacy policies. We are not responsible for third-party services, and links to external sites are provided for convenience only.
12. Suspension and termination
You may stop using the Service at any time and may request deletion of your account by email. We may suspend or terminate your access, with or without notice, if you breach these Terms, if we reasonably suspect fraud, abuse, or a security risk, if a payment is disputed or reversed, or where required by law. Termination for breach does not entitle you to a refund. Sections 2, 6–9, and 13–18 survive termination.
13. Disclaimers
THE SERVICE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WITHOUT LIMITING SECTION 2, WE DO NOT WARRANT THAT THE CONTENT REFLECTS THE CURRENT STANDARD OF CARE IN ANY JURISDICTION OR THE CONTENT OF ANY EXAMINATION, OR THAT USE OF THE SERVICE WILL PRODUCE ANY PARTICULAR EDUCATIONAL, EXAMINATION, LICENSING, OR EMPLOYMENT OUTCOME. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
14. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, INBOUNDAI365, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OPPORTUNITY, OR FOR ANY PERSONAL INJURY OR DEATH ARISING FROM THE APPLICATION OF EDUCATIONAL CONTENT TO ANY REAL PERSON, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW.
15. Indemnification
You agree to defend, indemnify, and hold harmless InBoundAI365 and its members, managers, employees, contractors, and licensors from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of your use of the Service, your content or feedback, your breach of these Terms, or your violation of any law or third-party right — including any use of the Service's content in the care of any person.
16. Disputes, arbitration, and class-action waiver
Please read this section carefully. It affects your legal rights.
Talk to us first. Before starting any formal proceeding, you agree to email a written description of the dispute to hello@neurodivergentvitals.com and to give us 30 days to resolve it informally. We will do the same by emailing the address on your account.
Binding arbitration. If we cannot resolve it, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (including its formation, validity, or termination) will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator may award the same individual relief a court could, and may decide questions of arbitrability. Arbitration will take place by video or telephone, or in the county where you live if a hearing in person is required. We will pay all AAA filing, administrative, and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous.
Small-claims carve-out. Either party may bring an individual claim in small-claims court instead, if it qualifies.
Class-action and jury waiver. YOU AND INBOUNDAI365 AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THAT BOTH WAIVE ANY RIGHT TO A JURY TRIAL. If this waiver is found unenforceable as to a particular claim, that claim will proceed in court under the venue clause below, and the rest of this section remains in effect.
30-day opt-out. You may opt out of this arbitration agreement by emailing hello@neurodivergentvitals.com with the subject “Arbitration opt-out”, your name, and the email on your account, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.
Governing law and venue. These Terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict-of-law rules. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in Sacramento County, California, and you consent to their jurisdiction.
17. Changes to these Terms
We may update these Terms as the Service evolves. If a change is material, we will give at least 30 days' notice by email or a notice in the Service before it takes effect; other changes take effect when posted. The “Version” and “Effective” line at the top tells you which Terms apply. Continuing to use the Service after a change takes effect means you accept it. Changes do not apply to disputes that arose before the change.
18. General terms and contact
These Terms, together with the Privacy Policy and any guarantee or offer terms we publish, are the entire agreement between you and InBoundAI365 about the Service and supersede prior agreements. If any provision is found unenforceable, it will be limited to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or a successor to the Service. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing in these Terms creates a partnership, employment, or agency relationship. Notices to you may be sent to the email address on your account.
California residents: under Cal. Civ. Code §1789.3, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
Contact: InBoundAI365, LLC · Neurodivergent Vitals · hello@neurodivergentvitals.com